HED Parts Desk sourcing
Caterpillar Undercarriage Sourcing
If your Caterpillar machine is down for an undercarriage problem, HED Parts Desk helps you get a qualified sourcing request in front of suppliers fast — without guessing at fitment.
Can HED help source this?
HED sources undercarriage components — track chains, rollers, idlers, sprockets, and pads — for Caterpillar dozers and excavators through our supplier network, helping confirm fitment and manage sourcing terms. We do not hold undercarriage inventory ourselves.
New, reman, rebuilt, or exchange?
Depending on supplier availability, options may include new, remanufactured, or rebuilt components, or good-used parts for less wear-critical applications. We'll present what's realistically sourceable for your track gauge and configuration.
Why does the serial or PIN matter?
Undercarriage specifications (track gauge, shoe width, link pitch) can vary by machine configuration even within the same base model. Your machine's serial or PIN helps confirm the exact undercarriage specification your machine was built with.
Why does the exact part number matter?
A part number from the component or a parts book lookup lets suppliers quote against the exact specification, which matters because undercarriage parts are typically not interchangeable across differing track gauges or link pitches.
How does core exchange work?
Some undercarriage components, particularly rollers and idlers, can be rebuilt on a core-exchange basis depending on wear condition. Track chain and pads are more commonly sold new or reman without a core requirement — we'll confirm what applies to your components.
What affects price?
Pricing depends on component type, wear/condition tier, current supplier availability for your track gauge and configuration, and whether a full undercarriage set or individual components are needed.
What affects freight?
Undercarriage components are heavy and typically ship via freight with pallet packaging; full track chain assemblies in particular require freight delivery with unloading equipment on-site.
What about warranty?
Warranty terms vary by supplier, component, and condition tier — we'll present applicable coverage details alongside your quote.
What to submit for a useful quote
The more of this you can share up front, the faster we can put a fitment-accurate sourcing request in front of suppliers.
- Machine make and model
- Machine serial number or PIN
- Component part number, if you have it
- A description of the problem or what you need
- Condition preference (new, reman, rebuilt, or open to options)
- Delivery location and urgency